Transparent. Secure. Stateless.
We collect only what we need to run the party. Face Matching sends scan frames to our servers solely to create an irreversible FaceVector, then discards the images. Your location is checked when you use nearby/discover or check in — not tracked continuously. You own your photos. We never sell your data. Mobile numbers and SMS consent are never shared with third parties for their marketing.
PXIStudio ("PXI," "we," "us," "our") is a Social Media Studio combining event photo-sharing, ticketing, gamification, and analog-emulative media creation into one platform. We are operated by PXI LABS LLC, headquartered in Cambridge, Massachusetts, USA.
Our Services include: (i) event discovery and ticketing, (ii) spatially-grouped event photo albums, (iii) the Odyssey gamification system, (iv) the Analog Engine media creation suite, (v) real-time event social features, and (vi) vendor/host management tools. These Terms apply to all of these Services collectively.
When you create a PXI account, we collect: Phone number (E.164 format; used for OTP/account verification and, where you separately opt in, for the PXI SMS Program described in Section 2.8; we do not store passwords), Display name and username, Date of birth (for age eligibility verification; birth year is never shared with other users), Optional: profile photo, biography, and social media handles, Optional: email address (for account recovery and legal notices).
Authentication: PXI uses PASETO v4 (public) tokens signed with Ed25519 for all session management. Tokens are cryptographically signed and encode your userId, role, and isVendor/isStaff status. No raw session UUIDs or passwords are stored server-side. Local encryption of sensitive payload data uses XChaCha20-Poly1305 with a 192-bit nonce.
To unlock event-specific photo albums and show nearby events, PXI may request your location while you use the app (when-in-use). Location is used to check your latitude and longitude against a ~1km Haversine radius around the event venue (for example at ticket scan / check-in) and to rank nearby events in Discover. We do NOT request Always/background location permission and we do NOT continuously track your location when the app is closed. Aggregate spatial metadata may be retained for safety and fraud prevention for up to 90 days.
PXI's Face Matching feature (also called "Find My Shots") uses facial geometry vector scanning ("FaceVector") to identify your photos within shared event albums. This feature is subject to the Illinois Biometric Information Privacy Act (BIPA), the California Consumer Privacy Act (CPRA Sensitive Data provisions), and analogous state laws.
Retention: Enrollment vectors are retained until the earliest of: (i) revocation of your consent, (ii) deletion of your account, or (iii) three (3) years following your last interaction with the Services.
We collect content you actively create or upload: Photos and videos uploaded to Event Albums, The Wall, The Vault, or The Circle. Voice notes you record in direct messages, group chats, or event album threads (audio files and duration metadata; typically capped at about 60 seconds). Metadata: upload timestamp, event association, media type, file size. Analog Engine processing parameters: ZSL (Zero Shutter Lag), Halation, Film Grain shader settings applied at render time. These parameters are PXI's proprietary aesthetic layer; the underlying raw photo remains yours. Captions, comments, reactions, and text messages you post. Number of retakes before posting (used to improve camera experience, not stored permanently). Uploaded media may be scanned by automated systems (for example NSFW safety classifiers) to enforce Community Standards.
App interactions: album joins, ticket scans, photo uploads, reactions, shares, comment posts, messages sent. Odyssey/Gamification data: XP earned per action, Stamp tier achieved, Leaderboard position, event attendance history. Event-specific behavior: Hype Gate activity, Grace Time uploads, Circle content views, check-in confirmations. Device and network data: device type, OS version, browser/app version, IP-based approximate location (city-level), and push notification tokens. PXI does not use the advertising identifier (IDFA/GAID) for tracking. Crash logs, error diagnostics, and performance monitoring data. When you take a screenshot within the app (we may notify the relevant album host).
Ticket purchase records and order history. RSVP and attendance status. Payment confirmation numbers (NOT full card details — those are held by Stripe). Event check-in timestamp and location confirmation. Contacts: with your permission, we may read your device contacts on-device to suggest people you may already know on PXI (Circle suggestions) and to help you invite friends. We do not upload or permanently store your full address book on PXI servers; only the connections or invites you choose to act on create server-side records.
If you register as a Tier 3 Vendor/Host, we additionally collect: Legal name, business name (DBA), address, EIN/tax identification number. Bank account/payout information (processed via Stripe Connect; PXI does not store raw bank details). Government-issued ID (when required for identity verification for high-volume payouts). Event proceeds history, fee records, chargeback history. Staff delegation records (who you assigned as Co-host, Photographer, Promoter, or Bouncer). Messaging Service communication logs (for SMS/event blast compliance).
If you provide a mobile number and opt in to text messages, we collect and process: your mobile phone number; SMS/MMS opt-in and opt-out status and timestamps; message delivery logs (sent, delivered, failed); and keyword replies such as STOP and HELP. This data is used solely to operate the PXI SMS Program (transactional event notifications, account/security alerts, and — only with separate marketing consent — promotional messages from PXI or on behalf of Event Hosts).
PXI includes direct messages, group chats, and event album threads. When you use these features we process: message text; voice notes (audio recordings you create with the microphone, typically up to about 60 seconds) and their duration; shared media, GIFs, stickers, and event cards you attach; conversation participant IDs; delivery/read metadata; and report/block actions.
Music Match is an optional feature. If you connect Spotify or Apple Music, we receive listening-history and taste signals (for example artists, genres, and related metadata available via that provider's APIs) solely to score how well your music taste overlaps with events and to help rank or recommend matches. We do not post to your music accounts.
We use your information for the following purposes:
When you purchase a ticket or join a host-created event album, the host receives: your RSVP status, display name, and check-in confirmation. Hosts are contractually bound by PXI's Vendor Agreement and may only use your data in connection with their event. Hosts may NOT sell or license your personal data to third parties.
When you grant PXI a license to your content, PXI may sub-license that content to: a) Event Vendors/Hosts: for the specific event album you participated in; b) Staff delegated by the Host (Co-hosts, Photographers) under a sub-license tied strictly to that event; c) PXI's service providers (Cloudflare, cloud storage) as technically necessary to deliver the Services.
Limitations: Sub-licenses to Vendors are SCOPED and expire when the event album closes or the Vendor's account is terminated. Vendors may NOT sub-license your content to unaffiliated third parties (e.g., ad agencies, data brokers). Vendors may NOT use your content for purposes beyond event documentation and promotion without your separate written consent. PXI does NOT sub-license your content for advertising or AI training purposes without separate explicit consent.
Stripe, Inc. (payments), Cloudflare (Edge middleware, CDN, R2 storage for photos, videos, and voice notes), facial geometry processing on PXI servers for Face Matching, Analytics providers (aggregated, non-PII data only), music platform APIs when you connect Music Match (Spotify / Apple Music), and SMS/Push notification providers (including Twilio, Inc., which processes mobile numbers and message content solely to deliver messages on our behalf).
SMS consent & mobile numbers — no third-party marketing sharing:Mobile phone numbers collected for SMS/text messaging, and the associated opt-in consent records, will not be shared, sold, rented, or otherwise disclosed to third parties, affiliates, or any other entities for those parties' marketing or promotional purposes. We share mobile numbers only with our SMS delivery provider as a data processor necessary to transmit messages you requested, or when required by applicable law.
We may disclose your information: (i) as required by law, court order, or valid legal process; (ii) to protect the safety of users or the public; (iii) in connection with a merger, acquisition, or sale of assets (with reasonable prior notice to users).
We advertise PXI on Google, Meta (Facebook and Instagram), TikTok and X. To measure which ads work, and to show PXI ads to people who have already visited us, we share a limited set of information with those companies. This happens only with your consent, and only two kinds of information are involved:
Under the California Consumer Privacy Act this counts as “sharing” for cross-context behavioral advertising, and several other US state privacy laws treat it as targeted advertising. It is not a sale: we never receive money for your personal information.
To opt out, use the Cookie settings link in the footer of any page — it works in every state and country, whether or not you were shown a banner. We honour the Global Privacy Control signal automatically. On iOS, declining the App Tracking Transparency prompt stops advertising identifiers being collected in the app. The Cookie Policy lists the exact cookie names.
Biometric data, precise location, and the contents of your messages are never shared with advertising partners, in any form, hashed or otherwise.
We do not sell personal information. We do not sell, rent, or share mobile phone numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes. Message and data rates may apply to SMS communications. Message frequency varies as described in Section 2.8.
Access and download a copy of your data: Settings > Privacy > Download My Data. Correct inaccurate profile data at any time within Settings. Delete your account and associated data: Settings > Account > Delete Account. Revoke biometric consent: Settings > Apps > Face Matching. Disconnect Music Match from the Music Match / music connect screen or Settings. Opt out of marketing email: Settings > Notifications > Marketing, or click Unsubscribe in any email. Opt out of SMS at any time by replying STOP to a PXI text message, or via Settings > Notifications > SMS; reply HELP for SMS help. Report content or request removal of tagged photos: In-app report button or [email protected].
California residents have the right to: Know, Access, Delete, Correct, Opt-Out of Sale/Sharing, and Limit Use of Sensitive Personal Data. We do not sell personal data for money. We do use advertising cookies from Google, Meta, TikTok and X for remarketing and conversion measurement, which counts as “sharing” for cross-context behavioral advertising under the CPRA. To opt out, use the Cookie settings link in the footer of any page, or send a Global Privacy Control signal from your browser — we honour GPC automatically. Biometric data is Sensitive Personal Data under CPRA, is collected only with explicit consent, and is never used for advertising. Submit any other request to [email protected] with subject line: CCPA Request.
EU/UK residents have rights to: Access, Rectification, Erasure, Restriction of Processing, Data Portability, Objection, and the right to lodge a complaint with your local Supervisory Authority. Legal bases for PXI's processing: contractual necessity, legitimate interest, and consent. Contact [email protected] or our EU/UK data representative.
All payment data is processed directly by Stripe, Inc. PXI does not store raw credit card numbers, CVV codes, full bank account numbers, or payment method data on its servers. PXI uses Stripe Connect Destination Charges, meaning funds flow from the consumer to Stripe directly, with automated reconciliation and payout to Vendors. By using ticketing features, you also accept Stripe's Terms of Service and Privacy Policy.
PXI is not directed to children under 16 years of age. We do not knowingly collect personal data from users under 16. If we become aware of such collection, we will delete it promptly. Age eligibility is verified at account creation via date of birth. Users between 16 and 17 require parental/guardian consent. Contact [email protected] if you believe a minor's data has been collected.
Privacy inquiries: [email protected]
Legal inquiries: [email protected]
In-app: Settings > Help > Privacy
Mailing address: PXI LABS LLC, 5850 Town and Country Blvd, Suite 403, Frisco, TX 75034.
PXI is a platform for real, in-person moments. Use it honestly. Don't fake locations, spam uploads, or manipulate the gamification system. You own your content; we need a license to show it. Vendors are responsible for their events and their teams. Breaking these rules gets you removed.
By creating a PXI account, accessing the Services, purchasing a ticket, or uploading content, you agree to these Terms of Service, our Privacy Policy, Cookie Policy, and Community Standards (together, the "User Agreement"). Material changes will be communicated via in-app notification and/or email at least 14 days before taking effect. Continued use of PXI after the effective date constitutes acceptance.
You must be at least 16 years old to use PXI. Users aged 16-17 require parental/guardian consent. You may not use PXI if your account has been previously terminated, you are in a prohibited jurisdiction, or you are subject to applicable sanctions (OFAC SDN list or equivalent).
PXI operates a tiered identity model:
Account security: You are responsible for maintaining the security of your PASETO session. One account per person: We reserve the right to merge or terminate duplicate accounts.
PXI grants you a personal, non-commercial, non-transferable, non-exclusive, revocable license to access and use the Services. You may not copy, reverse-engineer, scrape, or access PXI through unauthorized means.
PXI's intellectual property includes: the platform, UI/UX design, the Analog Engine shader suite (ZSL, Halation, Film Grain algorithms), the Odyssey system architecture, the Event Lock spatial algorithm, the PASETO-based identity system, trademarks, and brand assets. "PXI," "PXIStudio," "Odyssey," "The Event Lock," "Hype Gate," "The Wall," "The Vault," and "The Circle" are trademarks of PXI LABS LLC.
You own your content. PXI does not claim ownership of photos, videos, captions, voice notes, or other original media you upload or send.
By uploading content, you grant PXI a worldwide, non-exclusive, royalty-free, perpetual, transferable, and sub-licensable license to: use, store, display, reproduce, modify (including applying Analog Engine filters), distribute, and make available your content, solely for operating the Services, improving the Services, and promoting PXI (with attribution; opt-out available).
Analog Engine: PXI applies proprietary shader filters. The original unprocessed image remains yours. The rendered output incorporating PXI's Analog Engine aesthetic layer embeds PXI's IP in the filter processing only.
PXI's Odyssey system awards XP, Stamps (Bronze > Silver > Gold > Platinum > Legendary), and Leaderboard rankings based on authentic event participation.
Tier 3 Hosts may delegate roles via the Staffing Portal: Co-host (full access), Photographer (media upload/download rights), Promoter (marketing tools), Bouncer (real-time moderation — requires Staff token).
Host liability: Hosts are fully responsible for all actions taken by their delegated staff. PXI is not liable for the actions of Host-delegated staff.
Ticket purchases are final unless host policy permits refunds or event is cancelled. A Platform Service Fee ($0.99 flat per ticket, deducted from the organizer payout) and a Consumer Variable Fee (5.49% of ticket face value, paid by the buyer) are charged per transaction. All sales are in USD.
Fee structure: Consumer Variable Fee (5.49% of ticket face value, paid by the buyer) and Platform Service Fee ($0.99 flat per ticket, deducted from the organizer payout). Payouts via Stripe Connect typically within 2–5 business days after the event, subject to Stripe processing. Vendors are responsible for chargebacks, refunds, and taxes.
PXI provides direct messages, group chats, and event album threads. By sending messages you agree that recipients (and, for event threads, other event attendees with access) may view that content. Voice notes are user-generated audio recordings stored so recipients can play them.
Hosts may use the Messaging Service to communicate with attendees. All use must comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, CASL, carrier A2P 10DLC rules, and these Terms. Informational and transactional messages may be sent to registered attendees in connection with an event they joined; marketing or promotional SMS requires a separate affirmative opt-in. PXI may monitor, throttle, or suspend Messaging Service usage for compliance, abuse prevention, or carrier requirements.
Program name: PXI SMS Program (operated by PXI LABS LLC / PXIStudio).
Description: By providing your mobile number and opting in, you agree to receive SMS and/or MMS messages from PXI and, where applicable, on behalf of Event Hosts. Message types may include: account verification (OTP), ticket and event confirmations, check-in and schedule alerts, host announcements related to events you joined, customer support replies, and — only if you separately opt in to marketing — promotional or campaign messages. Consent is not a condition of any purchase.
How to opt in: You opt in by affirmatively agreeing to SMS disclosures in the PXI app or on pxispace.com (for example, checking an unchecked consent box or enabling SMS in Settings), or by other methods we describe at the point of collection. Pre-checked boxes are not used. Providing a number solely for account verification does not constitute marketing consent.
Opt-out: You can cancel the SMS Program at any time. Reply STOPto any message you receive from us. After you send STOP, we will send one confirmation SMS that you have been unsubscribed, and you will no longer receive SMS messages from the PXI SMS Program. You may also disable SMS in Settings > Notifications. To re-join, opt in again through the app or website.
Help: For assistance with the messaging program, reply HELP to any PXI SMS, or contact [email protected]. Supported carriers include major US wireless carriers; delivery is not guaranteed on all networks.
Rates & frequency: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your account activity, events joined or hosted, and marketing selections. If you have questions about your text or data plan, contact your wireless provider.
Privacy: Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy (Section 2.8 and Section 4.4) at pxispace.com/privacy.
Host obligations: Event Hosts who use the Messaging Service must only message attendees with a lawful basis (transactional for the event, or marketing only with documented opt-in), must not send prohibited content, and must honor STOP immediately. Hosts may not export attendee phone numbers for off-platform SMS marketing.
Strictly prohibited: GPS spoofing, fake accounts, ticket fraud, uploading content you don't own, botting, reverse-engineering shaders, and sending unsolicited marketing messages.
PXI reserves the right to remove content, issue warnings, suspend or ban accounts, and report illegal activity to law enforcement. Appeals must be submitted within 30 days to [email protected].
Services provided "AS IS". PXI disclaims all warranties. Total liability shall not exceed the greater of $100 USD or the amount you paid PXI in the preceding 12 months.
You agree to defend and indemnify PXI from claims arising from your violation of these Terms, your content, or your operation of events.
Binding individual arbitration via JAMS. You waive your right to a jury trial or class action. Governing law: Commonwealth of Massachusetts. Venue: Suffolk County, Massachusetts.
Entire agreement, severability, no waiver, and force majeure clauses apply.
PXI exists to capture real moments at real events with real people. These standards protect the party. They exist to keep the space authentic, safe, and fun. Violating them gets you removed — temporarily or permanently depending on severity.
PXI is built on a simple principle: if you would not want someone doing it to you at a party, don’t do it on PXI.
No GPS spoofing, no fake events, no deepfakes, and no presenting others' experiences as your own. PXI is for genuine, in-person moments.
Zero tolerance for bullying, abuse, or threats. Misgendering, deadnaming, or using slurs to target individuals is strictly prohibited. Coordinated harassment campaigns are also banned.
No doxxing (sharing non-public personal info). No photos in private spaces (bathrooms, changing rooms). No sharing Circle content outside PXI. No surveillance or tracking of others' location without knowledge. Do not record or send voice notes that capture private conversations without consent of the people involved.
Explicit sexual content prohibited in public spaces. Non-consensual intimate imagery ("revenge porn") is a zero-tolerance violation and will be reported to law enforcement.
Absolute zero tolerance for child sexual abuse material (CSAM) or any content that exploits, endangers, or sexualizes minors. Any such content will be immediately removed and reported to NCMEC CyberTipline and law enforcement.
This includes: grooming, solicitation of minors, sharing CSAM, or organizing events targeting minors for predatory purposes.
No content promoting hatred, violence, or discrimination based on race, religion, gender, sexual orientation, disability, etc. Slurs and hate symbols are prohibited.
No threats of violence or glorification of real-world violence. No graphic violent content. No promotion of self-harm or suicide. If you are in crisis, call or text 988.
No facilitation of drug distribution, underage drinking, fraud, phishing, or scams. No listing of counterfeit tickets. No events in restricted jurisdictions (OFAC-listed regions).
No infringing content. PXI responds to DMCA notices via [email protected]. Counter-notices may be submitted to the same address.
No coordinated inauthentic behavior, XP farming, or spamming other users. No artificially inflating Odyssey rank or creating fake events for XP.
For Hosts: Event listings must be accurate. Honor ticket commitments. No transferring attendee data to third parties. Responsible for staff behavior.
For Attendees: Do not share access codes or ticket QR codes with non-attendees. Respect the event space and other attendees' privacy.
Use in-app report buttons or contact [email protected]. Include violation description, username/content, and screenshots. Action for zero-tolerance violations within 24 hours.
Appeals: Contact [email protected] within 30 days of enforcement action.
Zero tolerance for CSAM and child exploitation of any kind. Every piece of content is scannable. Every account is age-gated. Any violation means immediate removal, permanent ban, and a report to NCMEC and law enforcement.
PXI Studio has an absolute zero-tolerance policy toward child sexual abuse and exploitation (CSAE) in any form — including child sexual abuse material (CSAM), grooming, solicitation of minors, and any activity that sexually exploits or endangers children.
Any content or behaviour that violates this policy results in immediate account termination, content removal, and mandatory reporting to the NCMEC CyberTipline and relevant law enforcement.
Every profile and piece of content has a built-in Report button (••• menu or long-press). Child safety reports are reviewed within 24 hours; zero-tolerance violations are acted upon immediately.
Direct email: [email protected]
PXI requires all users to be at least 16 years old. Date of birth is verified at account creation. We do not knowingly allow children under 16; accounts discovered to be underage are suspended immediately and their data deleted.
We cooperate fully with law enforcement and preserve evidence upon receipt of valid legal process.
Child safety inquiries and law enforcement liaison: [email protected] / [email protected]
Full standalone policy: pxispace.com/child-safety
Clear cuts, automated payouts via Stripe, and transparent liability for your staff. You run the show, we provide the tools.
This Agreement governs the relationship between PXI LABS LLC and any individual or organization who uses PXI's platform to create events, sell tickets, or receive payments.
Must be 18+, have a verified Tier 3 account, complete identity verification via Stripe, agree to Stripe's Connected Account Agreement, and maintain a valid bank account for electronic transfers.
Events with a $0.00 ticket price are not subject to PXI platform fees.
Funds disbursed via Stripe Connect typically within 2–5 business days after the event, subject to Stripe processing. PXI does not hold funds beyond processing needs.
3.1 Vendor-Initiated Cancellations: Full refunds required for attendees. Platform fees are non-refundable to the Vendor.
3.2 Attendee Refund Requests: Vendor is responsible for setting and honoring their refund policy. PXI does not process refunds for no-shows.
3.3 PXI-Initiated Removal: If PXI removes an event for violation, refunds are issued from held funds. Vendor may be liable for facilitation costs.
Vendors warrant that all event info is accurate, they have necessary permits/licenses, and comply with all laws (liquor laws, performance licenses, etc.). PXI may remove listings that violate standards without notice.
Roles: Co-Host (full admin), Photographer (media upload/download), Promoter (marketing tools), Bouncer (moderation — requires Staff token).
5.1 Host Liability: Event Hosts are fully responsible for all actions taken by delegated staff. PXI is not liable for staff behavior.
5.2 Messaging Service & SMS Compliance: If you use PXI email or SMS campaigns / host messaging tools:
Vendors solely responsible for determining, collecting, and remitting all applicable taxes (sales tax, VAT, etc.). PXI may issue IRS Form 1099-K where required.
You represent legal authority and compliance. Ticket fraud, money laundering, or providing false info results in immediate termination and referral to law enforcement.
PXI not liable for indirect damages or harm occurring at your event. Liability capped at total fees paid to PXI in the preceding 3 months.
9.1 By Vendor: Contact [email protected]. Does not relieve obligations for sold tickets.
9.2 By PXI: Immediate termination for breach, fraud, or Stripe suspension. Funds may be withheld pending investigation.
10.1 Informal Resolution: Contact [email protected] first.
10.2 Binding Arbitration: Resolved by AAA in Delaware.
10.3 Class Action Waiver: Proceedings conducted on an individual basis only.
10.4 Governing Law: State of Delaware.
Last Updated: July 13, 2026
Contact: [email protected] | [email protected] | [email protected]
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